Troubleshooting

Web Service

•Webservice folder in c:\POR\PORSmartEquip directory

•Validate Port 57368 is open in firewall

•Check for Windows updates – needs .net 4.5

•Check for Web.config in c:\POR\PORSmartEquip\WebService

•Web.config customized appsettings

1. <add key="ItemSearch" value="NUM" />

§ Options are NUM for ItemFile NUM or KEY for ItemFile KEY

2. <add key="PartsCategory" value="13" />

§ Sets the default parts category for items added through SmartEquip

§ Determine this category by querying ItemCategory in the POR database – defaults to “Parts – Special Order” unless the customer specifies otherwise

SELECT [Name]

,[Category]

FROM [ItemCategory]

3. <add key="DBPath" value="C:\POR\users\" />

§ Sets the default path for por.ini

•In IIS Manager

•In IIS

1. Configure Application Pool for ASP 4.0/4.5 to enable 32 bit applications to True

Click the Advanced Settings link under the Actions menu

Change Enable 32-Bit Applications to True

2. Path (c:\POR\PORSmartEquip\WebService)

3. Port 57368

4. Pool ASP 4.0

5. Browse to service on IE to validate

6. Click the API link to view API information

•

•Web Service Test

•Webservice - Copy folder in c:\POR\PORSmartEquip directory

•Validate Port 57368 is open in firewall

•Check for Windows updates – needs .net 4.5

•Check for Web.config in c:\POR\PORSmartEquip\WebService - Copy

•Web.config customized appsettings

1. <add key="ItemSearch" value="NUM" />

§ Options are NUM for ItemFile NUM or KEY for ItemFile KEY

2. <add key="PartsCategory" value="13" />

§ Sets the default parts category for items added through SmartEquip

3. <add key="DBPath" value="C:\POR\users\" />

§ Sets the default path for por.ini

•In IIS Manager

1. Configure Application Pool for ASP 4.0 to enable 32 bit applications to True

2. Path (c:\POR\PORSmartEquip\WebService - Copy)

3. Port 57368

4. Pool ASP 4.0

5. Browse to service on IE to validate

6. Click the API link to view API information

•

•Using Fiddler (https://www.telerik.com/download/fiddler)

•Fiddler allows for sending XML files to the SmartEquip interface and receiving XML responses

•This enables testing from the customer Point-of-Rental server

•Click the Composer button to begin the test

•Click the Parsed tab – the History section will show historically created tests

•The Point of Rental Test Server has sample tests that can be used on a customer system

o Login – tests user login – requires customer user id and password with SmartEquip role

o CreateOrder – creates purchase order and adds equipment to work order – requires customer user id with SmartEquip role, valid unit and valid Point of Rental transaction

o ValidateOrder – validates the existence of rental unit and Point of Rental transaction

o Equipmentsearch – searches for unit by unit number or KEY if specified in web.config

o Equipmentlist – searches for unit(s) by model and manufacturer – requires the customer has matched model number and manufacturer to SmartEquip(vendor) standards

o Iteminventory – searches for parts by KEY or part number, manufacturer and location – requires the customer has matched part number/KEY and manufacturer SmartEquip(vendor) standards

o Make – lists makes in a location by manufacturer – requires a valid location

o Modelsbymake – lists models for a manufacturer in a location - requires a valid location and customer has matched part manufacturer to SmartEquip(vendor) standards

o Serial – searches for unit by serial number and manufacturer - the customer has matched serial number and manufacturer SmartEquip(vendor) standards

o Search criteria must be taken from the customer’s Point-of-Rental instance

§ User ID and password

§ Unit

§ Model

§ Manufacturer

§ Serial number

§ Item

§ Part number

•Double-click the functionality to test and the Parsed section will update to the test criteria

•Click the Execute button to test the criteria