If you create a new Call Log type of "Called off Rent or "Called Rent Log" each time you do a call off rent, that call log type will automatically be selected. This allows you to run reports showing all Called Off's and set System Notification to immediately notify the Dispatcher if a contract is called off. In addition, you can create the call log type as "Called Off Rent Log” it will automatically add the following text to the line item comments of each item called off: "Called Off # xxx on MM/DD/YYYY for MM/DD/YYYY. This information will print on the contract.
Call Log
Types:
"Called Off Rent"
will make a call log on the contract but will not designate which items have
been call off.
"Called Off Rent
Log" will make line item comments for each line item called off.
(preferred).
To set up the
call log type of your choice, please go from the Program Menu>System
Configurations>Transaction Configuration>Call Log Types
Add your preferred
type of "Called Off Rent Log" or Call off Rent" and save. Please be sure to open
a new Counter System for this to be implemented.
1. When you
go to close a contract and select Call Off Rent the log type will be selected
automatically
2. A note
with the off-rent number and time will be added to the line item comments for
all items included in the off-rent