Customers may contact Point-of-Rental Software for support in troubleshooting their Point-of-Rental Software Expert application or for the reporting of issues with the application. Point-of-Rental Software support consists of phone and, when needed, remote access support. Company support may be contacted at:
Phone: 1-800-944-7368
Email: [email protected]
Note: Point-of-Rental Software will not collect sensitive authentication data (magnetic stripe data, card validation codes or values, and PINs or PIN block data) for any reason, even upon customer request. To do so may compromise Point-of-Rental Software Expert's PA DSS validation and, in return, your PCI DSS compliance.
If you, as a customer, decide to collect sensitive authentication data as part of your own troubleshooting process, you must adhere to the following guidelines or risk compromising your PCI DSS compliance:
•You must only perform the collection of sensitive authentication data when needed to solve a specific problem;
•You store such data in a specific, known location with limited access;
•You must perform collection of only the limited amount of data needed to solve a specific problem;
•You must provide for the encryption of sensitive authentication data as required upon storage; and
•You must perform secure deletion of such data immediately after use, using tools which utilize the DoD 5220.22-M military grade secure deletion process.