If you create a new Call Log type of "Called off Rent or "Called Rent Log" each time you do a call off rent, that call log type will automatically be selected. This allows you to run reports showing all Called Off's and also set System Notification to immediately notify the Dispatcher if a contract is called off. In addition, you can create the call log type as "Called Off Rent Log" it will automatically add the following text to the line item comments of each item called off: "Called Off # xxx On MM/DD/YYYY for MM/DD/YYYY. This information will print on the contract.
Call Log
Types:
"Called
Off Rent" will make a call log on the contract but will not designate which
items have been call off.
"Called
Off Rent Log" will make line item comments for each line item called off.
(preferred).
To set
up the call log type of your choice, please go from the Program
Menu>System Configurations>Transaction Configuration>Call Log
Types
Add your
preferred type of "Called Off Rent Log" or Call off Rent" and save. Please be
sure to open a new Counter System for this to be implemented.
1.
When you go to close a contract and select Call Off Rent the log type will be
selected automatically
2. A
note with the off-rent number and time will be added to the line item comments
for all items included in the off-rent