How to get there: Program Menu > Accounts Receivable > Bad Check Letter
This selection prints a letter to the customer whose check has been returned to your company by the bank or whose credit card has been charged back. When you select Bad Check Letter from the Accounting Menu, you will see the following menu:
Check Number - You can find the bad check by entering the Check Number and pressing ENTER. All checks that match that number will be displayed. You can also add an asterisk “*” to the check number to act as a wild card.
Amount - If you don’t find the correct check using the check number, you can enter the amount and press ENTER. All checks that match that amount will be displayed.
Last 4 digits of card – You can enter the last 4 digits of the customer credit card number and press ENTER. All credit cards that match those 4 digits will be displayed.
Customer Lookup – If for some reason you are unable to locate the check or credit card payment, you can click on the CUSTOMER LOOKUP button to manually select a customer.
Click on the appropriate customer, once you have selected the customer, you will be asked to enter the check number and the check amount. The system will default to the selected check number and check amount. Next you will be asked if you want the customer marked as Undesirable. If you answer Yes, the customer will not be able to rent from you until you change his status. Next you can enter the amount for returned check fee. Two copies of the Bad Check Letter will be printed for this customer, one to mail and one for your records. A notation will also be made in the customer’s call log about the bad check.
Edit Check Letter – This button will allow editing the “Bad Check” letter that prints out for the customer. Bad Check letters can be created through Program Menu > System Configurations > Edit System Letters. This letter is used if looking up by check number or amount.
Edit Card Letter – This button will allow editing the “Bad Card” letter that prints out for the customer. . Bad Check letters can be created through Program Menu > System Configurations > Edit System Letters. This letter is used if looking up by credit card number.